Order fulfillment is a vital process for businesses that sell goods to consumers (B2C) or other businesses (B2B). It directly impacts customer satisfaction and loyalty and can have a significant impact on a company’s ability to grow. Consistently meeting delivery commitments can set a business apart from its competitors.
To ensure orders are met and to keep up with demand, businesses often rely on third-party logistics (3PL) services. With headquarters in the Cleveland, Ohio, area, and 17 locations across the country, C&M Transport offers reliable 3PL management services nationwide. Discover the benefits of our offerings and how our solutions can help your business achieve organizational goals.
What Is 3PL Management?
Consumer purchasing habits have changed in recent years. More and more consumers are forgoing shopping in stores, instead embracing online shopping for convenience and the wider range of options it offers. This increases the need for reliable order fulfillment processes.
Rather than purchasing the necessary equipment and establishing infrastructure, businesses outsource order fulfillment or e-commerce logistics processes to a third-party company. This is known as 3PL management services. This business tactic allows companies to accomplish more, save money, improve efficiency, and increase customer satisfaction.
Partnering with a 3PL management provider can help businesses expand their customer base. Companies that manage order fulfillment themselves may be limited as to how far they can reach, limiting business potential. Opting for our 3PL company with full truckload, expedited services, and air charter services empowers businesses to accommodate customers outside their service areas.
About Our Offerings and 3PL Logistics
C&M Transport is unlike other third-party order fulfillment providers. We have the unique luxury of being operated by professionals who were once road drivers. This provides our company with incredible insight into the 3PL process, which is why customers and drivers want to work with us.
We use this knowledge and expertise to deliver dependable 3PL solutions and outstanding customer service. To ensure we consistently meet the needs of our clients, we utilize the latest 3PL technology, including the most up-to-date software, parcel tracking, and driver communication technology.
Our 3PL management services include all aspects of order fulfillment, such as:
- Receiving: C&M Transport accepts incoming inventory from clients to make the order fulfillment process more efficient. Our team keeps detailed records of all inventories so that orders can be processed quickly and in the hands of customers on time.
- Warehousing: Once we receive inventory, it gets stored for safekeeping. Our 3PL solutions include different warehouse options to meet the various needs of our clients.
- Packaging: After an order has been placed by a customer, C&M Transport begins packaging the item or items. Our packaging services involve a wide range of packing materials to ensure the order is delivered as expected.
- Shipping: C&M Transport offers both ground and air charter services. Orders are automatically tracked using our integrated technology.
Returns: If a customer isn’t happy with a product, we handle returns. We handle the returned item, inspect its condition, and restock or dispose of it depending on your company’s policies.
Grow Your Business with Reliable 3PL Solutions
Given its significance, businesses can’t afford to leave order fulfillment up to chance. Instead, rely on the services offered at C&M Transport. As a professional 3PL provider, we house the necessary resources to provide superior offerings. With our headquarters near Cleveland, OH, and 17 additional locations nationwide, we can expand your business operations, helping you achieve growth. Contact us today to learn more about 3PL management and why we’re the go-to source.